Effective Date: October 20, 2025
Last Updated: September 1, 2026
This Refund & Cancellation Policy applies to subscriptions and paid services provided by NunoX Tech Inc. (“NunoX,” “we,” “us,” or “our”).
By purchasing a NunoX Service, you agree to this Refund & Cancellation Policy, together with our Terms of Service and Privacy Policy.
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NunoX subscriptions may be offered on a monthly or annual basis and automatically renew unless canceled before the next renewal date. You may cancel your subscription at any time through your account or by contacting NunoX.
Cancellation stops future renewal charges but does not automatically result in a refund for the current billing period. Please note that once subscription benefits (such as AI feature processing or asset downloads) have been consumed, refund requests will be handled strictly in accordance with Section 2. Unless otherwise required by applicable law, you may continue to use the Service until the end of your current paid billing period.
Data Access Post-Cancellation: Upon the end of your current billing period following cancellation, or immediately upon the successful processing of a refund, your account will automatically be downgraded to a Free Plan and your access to premium features will cease. NunoX reserves the right to lock, restrict access to, or delete your User Content, generated assets, and project data that exceed the limits of the Free Plan in accordance with our Privacy Policy. You are solely responsible for ensuring that you have backed up any necessary data prior to the downgrade of your subscription.
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Refunds are available only where the purchase meets NunoX’s applicable refund requirements or where a refund is required by applicable law.
Unless otherwise stated for a specific Service, customers may request a refund within 7 days of the original subscription purchase.
Refunds are not automatically provided. Each request will be reviewed based on the applicable Service, purchase date, usage, and other relevant circumstances.
Unused subscription benefits, including AI Texture Generations, Muse Agent queries, HD Image Renderings, 3D Model Imports, storage, or other usage-based benefits, generally have no cash value and are not refundable.
Subscription renewals are generally non-refundable unless otherwise required by applicable law.
Abuse of Refund Policy：We reserve the right to limit or deny refund requests in cases where we, in our sole discretion, detect an abuse of our refund policy. This includes, but is not limited to, situations where a user has excessively consumed AI processing limits (such as HD Image Renderings, Texture Generations, or Muse Agent queries), downloaded a significant amount of assets, or engaged in fraudulent behavior prior to requesting a refund.
Termination for Breach： If your account is suspended or terminated by NunoX due to a violation of our Terms of Service or Acceptable Use Policy, you will not be eligible for a refund for any remaining period of your subscription, and all unused benefits will be immediately forfeited.
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If you believe you are eligible for a refund, you must submit a Refund Request Form.
The form may require information such as:
NunoX will review the request and notify you of the outcome.
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If your refund request is approved, NunoX will process the refund within 5–10 business days.
Refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Exchange Rates and Bank Fees：Refunds will be issued in the original currency of the transaction. NunoX is not responsible for any monetary discrepancies caused by exchange rate fluctuations, nor are we liable for any foreign transaction fees, overdraft fees, or administrative charges levied by your bank or credit card provider.
Payment Processing Fees: Unless a full refund is strictly required by applicable law (such as the statutory right of withdrawal for consumer users in the EEA, UK, or Switzerland described in Section 6), NunoX reserves the right to deduct non-refundable third-party payment processing fees (e.g., Stripe transaction fees) actually incurred by us from the approved refund amount, except where such deduction is prohibited during a statutory cooling-off period.
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If you initiate a chargeback, dispute, or reversal of any valid payment with your bank or credit card issuer, NunoX reserves the right to immediately suspend or terminate your account and access to the Services. We strongly encourage you to contact our support team at support@nunox.io to resolve any billing issues or request a refund before filing a chargeback. In the event of an unjustified or fraudulent chargeback, NunoX reserves the right to dispute the claim and to seek recovery of any associated fees, administrative costs, or damages incurred by us as a result of your action.
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If you are a consumer located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have a statutory right to withdraw from this agreement and request a refund within 14 days of your initial purchase without giving any reason. However, if you expressly consent to begin using the digital content or services before the end of the 14-day period, you acknowledge that you will lose this right of withdrawal.
Where applicable law provides additional consumer rights, those rights will prevail over any conflicting provision of this Policy.
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NunoX Services are primarily intended for businesses and professional users.
Unless otherwise required by applicable law or agreed in a separate written agreement, business customers may not have the same statutory consumer cancellation or refund rights that apply to individual consumers.
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NunoX may update this Refund & Cancellation Policy from time to time.
If we make material changes, we will provide reasonable notice (such as by email or through the Services) before the changes take effect, allowing you the opportunity to cancel your subscription before the new terms apply.
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For questions regarding refunds or cancellations, please contact:
NunoX Tech Inc.
8 The Green, Suite B, Dover, DE 19901 USA
Refund & Billing Support: support@nunox.io
